Hidden Tobacco Original Creation By Mystery Tobacco By Carolina Herrera

Refunds or Exchanges

• We accept within same day of receiving your order, provided that items are in their original, unused sealed packaging. however, damaged products or items not in their original packaging with attached original labels are not eligible for refunds or exchanges.

• we transfer the money through InstaPay/any mobile wallet/bank accounts when we receive the package taking into consideration that 200 LE will be deducted as packaging fees

Quality Guarantee

• We are committed to delivering top-quality products through our thorough quality control processes, which strive for excellence. However, in the rare event that you receive a defective item, you are entitled to a swift refund or exchange at no extra cost to you.

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2-3 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?

• It depends on your location and how it is far away from our store
• Inside Cairo : average  2-3 days.
• Delta regions : average 4-5 days.
• The Red Sea regions : average 7 days.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email at ( support@lipari.com.).

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

FOR PRE-ORDERED OR BACK-ORDERED ITEMS
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after , but don't worry about that we in LIPARI reserve your rights and your orders will be complete at anytime you order from us. 

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)